KC Shipping Policy
KC HiLiTES ("we" and "us") is the operator of (www.kchilites.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General Shipping Terms
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. General Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Returns Due To Change Of Mind
KC will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
For more details on our returns policy, please read:
4. Warranty Returns
KC will happily honor any valid warranty claims, subject to our warranty requirements.
For more details on our warranty process, requirements and conditions, please read:
5. Delivery Terms
Transit Time Domestically - in general, domestic shipments are in transit for 2 - 7 days
Transit Time Internationally - generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected and your territory. We are able to offer a more specific estimate when you are choosing your courier at checkout.
For more information about ordering internationally, duties and taxes, please visit our page that covers the whole process:
6. Items Out Of Stock
If an item is out of stock, we will confirm with you before dispatching the in-stock items immediately and send the remaining items once they return to stock.
7. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
8. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
9. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Help Center and submit a support ticket.
11. Customer service
For any other questions and resources such as product documentation / installation, please visit our Help Center: